

If your game is not saved when you uninstall it, you could lose all the game data on your account.ĭelete any apps you don’t use or close apps running in the background. Important: Back up your game before trying to uninstall and reinstall it as a troubleshooting step. Lost progress or don’t see your account? Make sure you’re signed in to the correct account for your game - EA Account, Apple ID, or Facebook.Missing an in-game item you bought? Check out these missing in-app purchase troubleshooting tips.Did you find a bug in your game? Tell us about it on Answers HQ or use the Report a bug category when you contact us.Having trouble with your mobile game on iOS crashing, loading, connecting to servers, or other issues? Check out these troubleshooting steps for Apple iOS.
